Date: Wednesday, November 11, 2020
Time: 16:00 (IST)
Duration: 1 Hour
Chatbots are cool to implement, but will a chatbot support your business objectives? Join our webinar with Toni Ressaire and Neil Mahony as they discuss the cases for and against automated chat support. During this webinar, we'll address the following key questions:
- Does your business need a chatbot?
- Can a chatbot add value to your customer's experience?
- Which metrics can validate the business case?
- Will a fully automated chat or a hybrid-human model work
Toni Ressaire has been working with chatbots and conversation design since 2016. Her early research into information development for emerging technologies focused on chatbots as a use case for
developing new content models for technical communication.
Technically Write IT
Neil Mahony is part of the chatbot team at TWi, which has developed chatbots as part of an overall content strategy. Neil has used a variety of chatbot tools, giving him insight into the best use cases for technical communication strategies.
Know someone else who would enjoy this webinar? Invite them to join us!