Tag Archives | Technical Communication

Writing FAQs: Dos and Don’ts

In recent years, FAQs have become a controversial issue in the web design and technical writing world. FAQs originated in the 1980s on discussion boards where regular contributors compiled lists of FAQs so that they wouldn’t have to repeat information for newcomers. Since then, FAQ pages have become a standard part of most websites, without […]

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Writing User Manuals: Five Top Tips

Writing user manuals is a common requirement of the technical writer’s role across many different industries. It’s also not uncommon for this task to fall to someone who is not a technical writer by trade — and in this case, writing user manuals can seem like a daunting task. We’ve drawn on our expertise in […]

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The Internet of Things: Insights from CeBIT

One of the major events on the tech calendar is CeBIT, which takes place in Hannover, Germany annually, and brings together a wide spectrum of B2B industries. This year, the lead theme of the event, ‘d!conomy: join – create – succeed‘, focused attention on the digital transformation of business. Exhibitors and speakers displayed and discussed […]

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Techcomm Education: What’s Going On?

We recently learned that academic institutions in the UK are no longer providing third-level qualifications in technical communication. Several techcomm courses that had existed at various universities have been shut down. The topic of techcomm education was already one in which we were keenly interested and actively involved. This information seemed to contradict our perception […]

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