In a 2015 TWi post, Neil Donovan explored the music that writers at TWi listen to when we work. While music and white noise remain popular soundtracks to our focused work, the audio landscape in 2020 has changed dramatically. With such a rich and varied podcast landscape out there to explore, an attempt to describe […]
Tag Archives | content design
Writing FAQs: Dos and Don’ts
In recent years, FAQs have become a controversial issue in the web design and technical writing world. FAQs originated in the 1980s on discussion boards where regular contributors compiled lists of FAQs so that they wouldn’t have to repeat information for newcomers. Since then, FAQ pages have become a standard part of most websites, without […]
Using DITA Creatively to Develop Training Material
When we developed our Technical Writing Skills training course, we created the course materials using the Darwin Information Typing Architecture (DITA), to test its usefulness for small content production projects. DITA is an open XML standard for creating, organising, and publishing topic-based information. The content team who developed the course material acted as ‘customers’. They […]
