Junior Instructional Designer

We are looking for a graduate or junior instructional designer to join our team on a full-time, contract basis. The successful candidate will become an integral part of one of our project teams and report directly into a team lead. They will be responsible for tasks that range from developing courseware for leading multinational software products to assisting in the creation of stand-alone user manuals. Training and mentoring will be provided for tools, processes, and all relevant areas as required.

About TWi

TWi is an exciting, high-growth company based in Cork that delivers outsourced business-to-business technical writing, editing, and documentation solutions. We work primarily with clients who are involved in the hi-tech, software, and pharmaceutical industries to create deliverables such as traditional and e-learning material, technical guides, user manuals, and online help.


The position is Cork-based. Flexible and partial remote working arrangements can be agreed.

Contract Type

Full-time, fixed term contract of six months duration.

Primary tasks and responsibilities

  • Test the required software products in accordance with developer test scripts
  • Record test activities
  • Create documentation and instructional content for our clients that is:
    • High quality and focused on defined documentation objectives
    • In accordance with any required client styles and standards and guidelines
    • Appropriate for the applicable target audience and industry sector
    • Based on input and sign-off from subject matter experts (SMEs) to ensure completeness and accuracy
    • Developed using a range of cutting-edge tools and technologies
    • Delivered on time and according to client deadlines
  • Assist in editing documentation for other instructional designers and information developers
  • Contribute to internal company projects
  • Assist in training newer team members when appropriate
  • Undertake training on new tools and processes as required

Essential Requirements

  • Third level qualification in technical writing, English, IT, or a related discipline
  • Able to identify and resolve problems using own initiative where appropriate
  • Flexible, proactive, and displays a can-do attitude
  • Excellent written and spoken English
  • Good communication and interpersonal skills, both internally and with client contacts
  • Able to manage and report on assigned tasks in accordance with agreed priorities
  • Comfortable working independently and as part of a team
  • Willing to learn new tools as required and familiar with social media platforms
  • Has a general knowledge of the industry, and open to learning about new areas quickly
  • Committed to understanding and applying quality processes

Preferred Requirements

  • Experience of SAP or another ERP software
  • Experience of Adobe Captivate or similar recording tool

Closing date

Friday 18th January 2019

To apply, please complete this recruitment form.