Our insights offer views on diverse subjects from our in-house experts and select contributors. We regularly update this resource with thought-provoking articles and news items of interest to those working at the cutting edge of the tech-comm revolution.
Good process documentation tells the story of an organisation. All businesses are comprised of sets of interrelated processes, the reliability and repeatability of which hinge on the quality of the process documentation. We'd like to share some insights on how...
Release notes are a vital component of any update of software and apps. They let the reader know what has happened since the last release, for example, what bugs have been fixed and if there have been any new features added. Release notes can be written for both...
The year is 2017, and an American academic and expert on Korean relations, Robert Kelly, is explaining politics live on BBC World from his home in South Korea. It seems like a straightforward telecommuting segment until his kids interrupt him in a boisterous and...
In 1959, then-senator John F. Kennedy introduced a new trope to the western world when he famously evoked the Chinese word wēijī – “crisis”. It’s composed of two elements, said the future president: danger (危 - wēi) and opportunity (机 - jī). Kennedy wasn’t quite...
Whether you call it telecommuting, remote working, or simply working from home, most of us are doing it these days and will continue to do so for the foreseeable future. As people and businesses come to terms with the Covid-19 pandemic, we are all facing a new reality...
In a 2015 TWi post, Neil Donovan explored the music that writers at TWi listen to when we work. While music and white noise remain popular soundtracks to our focused work, the audio landscape in 2020 has changed dramatically. With such a rich and varied podcast...
