Archive | Technical Writing

Writing Release Notes: Five Top Tips

Release notes are a vital component of any update of software and apps. They let the reader know what has happened since the last release, for example, what bugs have been fixed and if there have been any new features added. Release notes can be written for both internal and external audiences. This can affect […]

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Telecommuting Part 3: The Best Remote Learning Resources

In 1959, then-senator John F. Kennedy introduced a new trope to the western world when he famously evoked the Chinese word wēijī – “crisis”. It’s composed of two elements, said the future president: danger (危 – wēi) and opportunity (机 – jī). Kennedy wasn’t quite accurate in his translation, but his view of the potential […]

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Telecommuting Part 1: How Remote Working is Embedded in Our Company Culture

Whether you call it telecommuting, remote working, or simply working from home, most of us are doing it these days and will continue to do so for the foreseeable future. As people and businesses come to terms with the Covid-19 pandemic, we are all facing a new reality and many companies have been forced to […]

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Information Development and ISO 27001 – How Does ISO 27001 Affect Information Developers?

At TWi, we recently achieved certification under the ISO/IEC 27001 standard (commonly known as ISO 27001). ISO 27001 is the industry-wide standard for information security management, “including the selection, implementation and management of controls taking into consideration the organization’s information security risk environment(s)” (Section 1). An ISO 27001-compliant organisation implements security processes and controls that […]

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Effective Business Process Mapping

Perhaps your organisation wants to automate a process, improve efficiency, or move from one infrastructure provider to another. Whatever the motivation, business process mapping is often the first step in transforming business processes within an organisation. Business process mapping involves detailing the steps in a process, identifying the roles responsible for carrying out each step, […]

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