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Human Error Reduction in the Biopharmaceutical Industry: How Outsourcing Can Help

Improving your Good Manufacturing Practice (GMP) documentation is often a central aspect of a human error reduction project. Unclear or poorly written standard operating procedures (SOPs), work instructions, and batch manufacturing records contribute to increased human error and inefficient training. In this post, we outline how a managed service solution for documentation can support human […]

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The Continued Relevance of Dekker’s “Field Guide to Understanding Human Error”: From Blame Culture to Safety Culture

When investigating a workplace accident, you might be inclined to believe that the employees involved should automatically be held responsible for the unfortunate incident. If so, you are taking what author Sidney Dekker describes as “the old view” of human error. Taking this old view, as the book reveals, will do little to prevent further […]

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Current Practices and Trends in Technical and Professional Communication: Review of ISTC’s On-Target Collection

Writing style and voice, prominent software and tools, career and workplace issues – just some of the topics addressed by Current Practices and Trends in Technical and Professional Communication. Edited by Stephen Crabbe, and published by the Institute of Scientific and Technical Communicators (ISTC), the book brings together academics and professionals from the field of […]

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3 Copywriting Tips for (Confused) Technical Writers

Are you a technical writer looking for copywriting tips? We’re not surprised. The boundary between marketing communications and technical communications is fading. This isn’t news—people have been saying it for years. But it doesn’t make the transition any less confusing for technical writers who are suddenly asked to write marketing content. (more…)

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Creating Documentation with Limited Resources: Weighing Up the Outsourcing Options

Outsourcing is a valuable tool for project managers with limited resources, under pressure to deliver a user manual, training guide, or datasheet. We outline two outsourcing options for delivering high-quality documentation and identify the scenarios with which they are best matched. Resourcing Challenges You have documentation requirements that you cannot fulfil with the resources currently […]

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What Story Does Your Process Documentation Tell?

Good process documentation tells the story of an organisation. All businesses are comprised of sets of interrelated processes, the reliability and repeatability of which hinges on the quality of the process documentation. We’d like to share some insights on how strengthening the narrative of your organisation’s processes can help you achieve your business goals. This […]

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Top Tips to Write Localisation-Friendly Source Content

High-quality documentation is not just essential for getting products ready to market and to increase sales, but also for reducing localisation costs. Localisation, the process of adapting your content to a specific market, starts with preparing the source content linguistically and functionally. To ensure global success, you must consider how the quality of your source […]

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Untap the Value of Medical Technology Documentation

Every stage of the medical technology product lifecycle demands detailed documentation. Does it have to be a headache? This post was originally published in September 2016 and updated in September 2017. Unfortunately, the very mention of the term ‘documentation’ can induce instantaneous migraines in Risk and Compliance Officers, Regulatory Affairs Managers, Quality Controllers, and Process Engineers, […]

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Technical Writers in the Development Cycle: Waterfall vs. Agile

Project team members’ grasp of the technical specifics underpinning a project management methodology can sometimes resemble a native speaker’s grasp of grammar. On the surface, it seems more than adequate, but don’t ask them to explain the present perfect continuous. Waterfall and agile (with its numerous variants, of which scrum is perhaps the most well-known) are […]

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