Archive | Technical Writing

Innovating Technical Communication Education

A few years ago, TWi collaborated with Cork Institute of Technology (CIT) and other organisations to develop the syllabus for a new postgraduate technical communication program in Information Design and Development. This post tells the story of how it came about. Innovative Design The idea grew from a conversation between Patrice Fanning, founder of TWi, […]

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Information 4.0 – Making Content Intelligent

As the industrial revolution enters its fourth stage, technical communication is evolving in parallel. The challenge for technical communicators is to develop new methods of creating, managing, and storing content that are compatible with the latest delivery channels – to close the gap between the more traditional technical communication methods and the requirements that Industry […]

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“Information Design: Research and Practice” – a Bible for Information Designers?

Information Design: Research and Practice, edited by Alison Black, Paul Luna, Ole Lund, and Sue Walker, is a compendium of theories and practical examples of information from leading researchers and practitioners. This is an excellent resource, comprehensively addressing multiple aspects of information design. Erik Speikerman, one of the contributors to the book, describes the volume […]

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Human Error Reduction in the Biopharmaceutical Industry: How Outsourcing Can Help

Improving your Good Manufacturing Practice (GMP) documentation is often a central aspect of a human error reduction project. Unclear or poorly written standard operating procedures (SOPs), work instructions, and batch manufacturing records contribute to increased human error and inefficient training. In this post, we outline how a managed service solution for documentation can support human […]

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The Continued Relevance of Dekker’s “Field Guide to Understanding Human Error”: From Blame Culture to Safety Culture

When investigating a workplace accident, you might be inclined to believe that the employees involved should automatically be held responsible for the unfortunate incident. If so, you are taking what author Sidney Dekker describes as “the old view” of human error. Taking this old view, as the book reveals, will do little to prevent further […]

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Current Practices and Trends in Technical and Professional Communication: Review of ISTC’s On-Target Collection

Writing style and voice, prominent software and tools, career and workplace issues – just some of the topics addressed by Current Practices and Trends in Technical and Professional Communication. Edited by Stephen Crabbe, and published by the Institute of Scientific and Technical Communicators (ISTC), the book brings together academics and professionals from the field of […]

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3 Copywriting Tips for (Confused) Technical Writers

Are you a technical writer looking for copywriting tips? We’re not surprised. The boundary between marketing communications and technical communications is fading. This isn’t news—people have been saying it for years. But it doesn’t make the transition any less confusing for technical writers who are suddenly asked to write marketing content. (more…)

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