Archive | Software

Telecommuting Part 2: Remote Working Policies and Infrastructure

Telecommuting, or working from home, has been a fundamental part of working in TWi since day one. In the near 10 years since the company was founded, we have developed a solid and sustainable telecommuting culture. Underpinning this culture are policies and procedures that have been developed through experience and with a clear information technology […]

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Broaden Your Audience With Improved Accessibility

According to the WHO, approximately 15% of the world’s aging population lives with some form of disability. Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. What can we as technical communicators do to ensure we are providing accessible help documentation and content for all our […]

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Information 4.0 – Making Content Intelligent

As the industrial revolution enters its fourth stage, technical communication is evolving in parallel. The challenge for technical communicators is to develop new methods of creating, managing, and storing content that are compatible with the latest delivery channels – to close the gap between the more traditional technical communication methods and the requirements that Industry […]

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Creating Documentation with Limited Resources: Weighing Up the Outsourcing Options

Outsourcing is a valuable tool for project managers with limited resources, under pressure to deliver a user manual, training guide, or datasheet. We outline two outsourcing options for delivering high-quality documentation and identify the scenarios with which they are best matched. Resourcing Challenges You have documentation requirements that you cannot fulfil with the resources currently […]

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Top Tips to Write Localisation-Friendly Source Content

High-quality documentation is not just essential for getting products ready to market and to increase sales, but also for reducing localisation costs. Localisation, the process of adapting your content to a specific market, starts with preparing the source content linguistically and functionally. To ensure global success, you must consider how the quality of your source […]

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The Future of Work: Tech Talk

This week, it@cork kicked off its 2017 Tech Talk series at the brand-new Republic of Work facility in Cork city. Republic of Work CEO DC Cahalane clearly took pride in showcasing his latest venture to the local business and tech community. The facility is a well-designed co-working space that offers a host of ancillary supports […]

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Technical Writers in the Development Cycle: Waterfall vs. Agile

Project team members’ grasp of the technical specifics underpinning a project management methodology can sometimes resemble a native speaker’s grasp of grammar. On the surface, it seems more than adequate, but don’t ask them to explain the present perfect continuous. Waterfall and agile (with its numerous variants, of which scrum is perhaps the most well-known) are […]

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