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Archive | Pharma and BioPharma

Human Error Reduction in the Biopharmaceutical Industry: How Outsourcing Can Help

Improving your Good Manufacturing Practice (GMP) documentation is often a central aspect of a human error reduction project. Unclear or poorly written standard operating procedures (SOPs), work instructions, and batch manufacturing records contribute to increased human error and inefficient training. In this post, we outline how a managed service solution for documentation can support human […]

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The Continued Relevance of Dekker’s “Field Guide to Understanding Human Error”: From Blame Culture to Safety Culture

When investigating a workplace accident, you might be inclined to believe that the employees involved should automatically be held responsible for the unfortunate incident. If so, you are taking what author Sidney Dekker describes as “the old view” of human error. Taking this old view, as the book reveals, will do little to prevent further […]

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What Story Does Your Process Documentation Tell?

Good process documentation tells the story of an organisation. All businesses are comprised of sets of interrelated processes, the reliability and repeatability of which hinges on the quality of the process documentation. We’d like to share some insights on how strengthening the narrative of your organisation’s processes can help you achieve your business goals. This […]

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User-Centred Health Communications: Techcomm and the Public Good

Good health is essential to us all. When we experience poor health or need guidance to improve it, we rely on healthcare providers to assist us. The healthcare industry is obligated to ensure that the communications about the products and information it provides, from packaging and labelling to instructions for administering drugs or using devices, […]

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