Our insights offer views on diverse subjects from our in-house experts and select contributors. We regularly update this resource with thought-provoking articles and news items of interest to those working at the cutting edge of the tech-comm revolution.
Chatbots are an exciting emerging technology, but it is important to ensure that you write good content that is designed to engage the user. Before deciding to develop a chatbot, we asked ourselves if there was a valid business need. It is important to be sure that...
“Any sufficiently advanced technology is indistinguishable from magic” – Arthur C. Clarke. Understanding how to build a good chatbot will help you create a seamless experience for your end users, which can feel like magic. However, if you fail to understand the...
Written by Lorcan MacMuiris A style guide is a ‘how to’ for speaking in your company’s voice, and a handy set of reminders to help you and your co-workers avoid some of the most common pitfalls that lie in wait for anyone who’s writing a professional document. Style...
Good process documentation tells the story of an organisation. All businesses are comprised of sets of interrelated processes, the reliability and repeatability of which hinge on the quality of the process documentation. We'd like to share some insights on how...
Release notes are a vital component of any update of software and apps. They let the reader know what has happened since the last release, for example, what bugs have been fixed and if there have been any new features added. Release notes can be written for both...
The COVID-19 global health crisis has created an unprecedented demand for medical devices and personal protective equipment (PPE) for front-line healthcare workers, as well as a need for a massive dissemination of health and research-related information. Technical...
