The Continued Relevance of Dekker’s “Field Guide to Understanding Human Error”: From Blame Culture to Safety Culture

When investigating a workplace accident, you might be inclined to believe that the employees involved should automatically be held responsible for the unfortunate incident. If so, you are taking what author Sidney Dekker describes as “the old view” of human error. Taking this old view, as the book reveals, will do little to prevent further […]

Continue Reading · 0

Current Practices and Trends in Technical and Professional Communication: Review of ISTC’s On-Target Collection

Writing style and voice, prominent software and tools, career and workplace issues – just some of the topics addressed by Current Practices and Trends in Technical and Professional Communication. Edited by Stephen Crabbe, and published by the Institute of Scientific and Technical Communicators (ISTC), the book brings together academics and professionals from the field of […]

Continue Reading · 2

Medtec Ireland 2017 Conference: How Documentation Supports Usability

The program for the upcoming Medtec Ireland 2017 Conference (Galway, 4–5 October) reflects the increasing focus on the end user in the medtech industry. The Food and Drug Administration (FDA) and international regulatory bodies have recently issued various appeals to pay more attention to usability. This has strengthened awareness in the medtech community of the […]

Continue Reading · 0

TWi and Cork Simon Partnership Recognised by Chambers Ireland CSR Awards

In 2004, the country’s largest business organisation established the Chambers Ireland CSR Awards to encourage Corporate Social Responsibility (CSR). The awards feature excellent CSR initiatives by Irish and multinational companies, and promote sustainability and responsibility in business. Ian Talbot, Chief Executive of Chambers Ireland, observed that the growth of the CSR Awards over the past […]

Continue Reading · 0

Creating Documentation with Limited Resources: Weighing Up the Outsourcing Options

Outsourcing is a valuable tool for project managers with limited resources, under pressure to deliver a user manual, training guide, or datasheet. We outline two outsourcing options for delivering high-quality documentation and identify the scenarios with which they are best matched. Resourcing Challenges You have documentation requirements that you cannot fulfil with the resources currently […]

Continue Reading · 2

What Story Does Your Process Documentation Tell?

Good process documentation tells the story of an organisation. All businesses are comprised of sets of interrelated processes, the reliability and repeatability of which hinges on the quality of the process documentation. We’d like to share some insights on how strengthening the narrative of your organisation’s processes can help you achieve your business goals. This […]

Continue Reading · 0

TWi are Finalists for the 2017 All-Ireland Business All-Star Awards

We are delighted to be recognised for our customer focus, as finalists in the inaugural Business All-Star Awards. The awards, which are taking place as part of the All Ireland Business Summit on April 6th, in Croke Park, Dublin, are about acknowledging and celebrating the achievements of progressive Irish businesses. Customer service is of paramount […]

Continue Reading · 0
Top