Telecommuting Part 1: How Remote Working is Embedded in Our Company Culture

Whether you call it telecommuting, remote working, or simply working from home, most of us are doing it these days and will continue to do so for the foreseeable future. As people and businesses come to terms with the Covid-19 pandemic, we are all facing a new reality and many companies have been forced to […]

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Information Development and ISO 27001 – How Does ISO 27001 Affect Information Developers?

At TWi, we recently achieved certification under the ISO/IEC 27001 standard (commonly known as ISO 27001). ISO 27001 is the industry-wide standard for information security management, “including the selection, implementation and management of controls taking into consideration the organization’s information security risk environment(s)” (Section 1). An ISO 27001-compliant organisation implements security processes and controls that […]

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Effective Business Process Mapping

Perhaps your organisation wants to automate a process, improve efficiency, or move from one infrastructure provider to another. Whatever the motivation, business process mapping is often the first step in transforming business processes within an organisation. Business process mapping involves detailing the steps in a process, identifying the roles responsible for carrying out each step, […]

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Writing FAQs: Dos and Don’ts

In recent years, FAQs have become a controversial issue in the web design and technical writing world. FAQs originated in the 1980s on discussion boards where regular contributors compiled lists of FAQs so that they wouldn’t have to repeat information for newcomers. Since then, FAQ pages have become a standard part of most websites, without […]

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Writing User Manuals: Five Top Tips

Writing user manuals is a common requirement of the technical writer’s role across many different industries. It’s also not uncommon for this task to fall to someone who is not a technical writer by trade — and in this case, writing user manuals can seem like a daunting task. We’ve drawn on our expertise in […]

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Broaden Your Audience With Improved Accessibility

According to the WHO, approximately 15% of the world’s aging population lives with some form of disability. Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. What can we as technical communicators do to ensure we are providing accessible help documentation and content for all our […]

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