A style guide is a ‘how to’ for speaking in your company’s voice, and a handy set of reminders to help you and your co-workers avoid some of the most common pitfalls that lie in wait for anyone who’s writing a professional document. Style guides allow you to set the tone for your company’s documentation […]
Writing Release Notes: Five Top Tips
Release notes are a vital component of any update of software and apps. They let the reader know what has happened since the last release, for example, what bugs have been fixed and if there have been any new features added. Release notes can be written for both internal and external audiences. This can affect […]
Let’s Talk Technical Writing Webinar
In May 2020 TWi hosted a webinar on all things Technical Writing. Toni Ressaire, an international technical communications thought leader was interviewed by Oonagh Montague, TWi’s Training Manager. They looked at questions like, ‘What is technical writing?’, ‘How did you become a technical writer?’ and, ‘Can anyone learn to do it?’ This informal webinar was […]
Volunteer Technical Writers Fight COVID-19 Writing Documentation for Medical Devices
The COVID-19 global health crisis has created an unprecedented demand for medical devices and personal protective equipment (PPE) for front-line healthcare workers, as well as a need for a massive dissemination of health and research-related information. Technical writers have volunteered time and expertise to fight COVID-19 by responding to the need for information. In an […]
TWi’s Zoom Quiz for Cork Simon and Pieta House
When we look back at these uncertain COVID-19 times, there are many things we will remember. The wearing of masks, the importance of R numbers, the meaning of exponential growth, and the benefits or otherwise of hydroxychloroquine have all become part of the national conversation. But another more benign feature of the lockdown has been […]
TWi Welcomes Toni Ressaire
TWi is delighted to announce that Toni Ressaire has joined our leadership team. Toni brings a wealth of experience to the role of Project Director. TWi has grown over the past few years and is now working with some of the world’s leading software and life sciences companies, supporting them to achieve their goals through […]
Telecommuting Part 7: Productivity in Telecommuting
Whether you call it telecommuting, remote working, or simply working from home (WFH), most of us are doing it these days and will continue to do so for a while. Some managers are faced with the new experience of managing a remote team and may wonder how they can ensure productivity. Let’s focus on the […]
Telecommuting Part 6: Ergonomic Essentials for Remote Working
Housemaid’s knee, gamekeeper’s thumb, tennis elbow, and farmer’s tan – most industrial and manufacturing activities throughout the ages have had their own occupational risks and overuse syndromes. As technical writers, we use screens for hours on end, whether in the office or while telecommuting. An ergonomically sound work environment maximises employee comfort while minimising the […]
Telecommuting Part 5: Onboarding Remote Employees
As a company that has a large pool of employees that work via telecommuting, TWi has a long-established tradition of onboarding new team members using an online strategy in conjunction with office-based and on-site training. As our blog piece on the telecommuting culture in TWi attests to, the old saying ‘all you need is an […]
Telecommuting Part 4: Survival Tips for Remote Working Parents
The year is 2017, and an American academic and expert on Korean relations, Robert Kelly, is explaining politics live on BBC World from his home in South Korea. It seems like a straightforward telecommuting segment until his kids interrupt him in a boisterous and hilarious fashion, as kids are wont to do, and the clip […]
