Outsourcing is a valuable tool for project managers with limited resources, under pressure to deliver a user manual, training guide, or datasheet. We outline two outsourcing options for delivering high-quality documentation and identify the scenarios with which they are best matched. Resourcing Challenges You have documentation requirements that you cannot fulfil with the resources currently […]
What Story Does Your Process Documentation Tell?
Good process documentation tells the story of an organisation. All businesses are comprised of sets of interrelated processes, the reliability and repeatability of which hinges on the quality of the process documentation. We’d like to share some insights on how strengthening the narrative of your organisation’s processes can help you achieve your business goals. This […]
My Volunteering Journey: As an Individual, an Employee, an Entrepreneur
The Early Years Growing up, volunteering was something I saw as very much part of normal everyday life. My Dad was heavily involved with St. Vincent de Paul, while my mother and a group of her friends opened and ran a Gorta charity shop in Carlow town. In addition, my parents were habitually involved with […]
TWi Shortlisted in 2017 Sockies Social Media Awards
Sockies Finalists We put a lot of thought, time, and care into planning and implementing our social media activities. So, learning that we’ve been selected as finalists in the 2017 Sockies Social Media Awards feels like a great endorsement of that ongoing investment. TWi is among the ten finalists in two categories for Small and […]
TWi are Finalists for the 2017 All-Ireland Business All-Star Awards
We are delighted to be recognised for our customer focus, as finalists in the inaugural Business All-Star Awards. The awards, which are taking place as part of the All Ireland Business Summit on April 6th, in Croke Park, Dublin, are about acknowledging and celebrating the achievements of progressive Irish businesses. Customer service is of paramount […]
Virtual, Mixed, and Augmented Reality: The Future is Virtually Here
Attending the recent Mavric conference gave us an insight into virtual reality (VR), augmented reality (AR), and mixed reality (MR) in their many guises – from Ghostbusting to real-life applications in construction, surgery, education, training, and athletic performance. The event took place in the Cork city innovation hub, Republic of Work, on the 7th of […]
Top Tips to Write Localisation-Friendly Source Content
High-quality documentation is not just essential for getting products ready to market and to increase sales, but also for reducing localisation costs. Localisation, the process of adapting your content to a specific market, starts with preparing the source content linguistically and functionally. To ensure global success, you must consider how the quality of your source […]
The Future of Work: Tech Talk
This week, it@cork kicked off its 2017 Tech Talk series at the brand-new Republic of Work facility in Cork city. Republic of Work CEO DC Cahalane clearly took pride in showcasing his latest venture to the local business and tech community. The facility is a well-designed co-working space that offers a host of ancillary supports […]
Presentation Tips: How to Persuade Your Audience
By Sibéal Murphy on January 24, 2017 in Business Writing, Communication, Information Design, Training and Consulting
It’s a feeling we’re all too familiar with. By the time the presenter flicks to the second slide in the deck, we realise: we’re trapped. We’re going to have to sit here while someone reads a deck of slides to us. In the time it takes the presenter to finish reading that slide, we’ve counted the […]
Accidence Happen: Review of a Non-Pedantic Guide to Language Change
By Deborah Mellamphy on October 20, 2016 in Communication, Editing and Proofreading, Technical Communication
Oliver Kamm’s Accidence Will Happen: The Non-Pedantic Guide to English explores language change, the ways in which language is used today, and how experts discuss conventions and usage. According to Kamm, experts can be divided into two camps: Linguists (who are interested in the history of the language) Pedants or sticklers (who are only interested […]
