When it comes to choosing the best chatbot tool for your business, there is a large and seemingly ever-growing number of tools and options available. Navigating this landscape to choose the right tool for your chatbot development takes significant time and effort. This is the third and final blog post in a series that shares […]
How to Write Effective Content for a Chatbot
Chatbots are an exciting emerging technology, but it is important to ensure that you write good content that is designed to engage the user. Before deciding to develop a chatbot, we asked ourselves if there was a valid business need. It is important to be sure that there is demand for the bot and that […]
How to Build a Good Chatbot
“Any sufficiently advanced technology is indistinguishable from magic” – Arthur C. Clarke. Understanding how to build a good chatbot will help you create a seamless experience for your end users, which can feel like magic. However, if you fail to understand the appropriate use case for your chatbot, undervalue the content, or select the wrong […]
“Localization” vs “Localisation” – Does Spelling Really Matter?
By Sinéad Healy and Lorcan MacMuiris on October 27, 2020 in Technical Writing, Translation and Localization
The most widely spoken language in Ireland is Hiberno-English, which uses the same spelling conventions as UK English. It might be reasonable to expect that the spelling “localisation” (with an “s”) is common here, but that’s not really the case. This blog explores the reasons why. TWi is an Irish technical writing company that offers […]
The Changing Face of Software Localisation
Does localisation matter? In a global market dominated by the English language, are specialist translation services like software localisation, website translation, and transcreation still relevant? The evidence shows that they are. Over 20% of the world’s population are native English speakers – that’s nearly 380 million people. Many millions more speak English as a second […]
What Is a Style Guide and Why Do I Need One?
A style guide is a ‘how to’ for speaking in your company’s voice, and a handy set of reminders to help you and your co-workers avoid some of the most common pitfalls that lie in wait for anyone who’s writing a professional document. Style guides allow you to set the tone for your company’s documentation […]
Writing Release Notes: Five Top Tips
Release notes are a vital component of any update of software and apps. They let the reader know what has happened since the last release, for example, what bugs have been fixed and if there have been any new features added. Release notes can be written for both internal and external audiences. This can affect […]
Let’s Talk Technical Writing Webinar
In May 2020 TWi hosted a webinar on all things Technical Writing. Toni Ressaire, an international technical communications thought leader was interviewed by Oonagh Montague, TWi’s Training Manager. They looked at questions like, ‘What is technical writing?’, ‘How did you become a technical writer?’ and, ‘Can anyone learn to do it?’ This informal webinar was […]
Volunteer Technical Writers Fight COVID-19 Writing Documentation for Medical Devices
The COVID-19 global health crisis has created an unprecedented demand for medical devices and personal protective equipment (PPE) for front-line healthcare workers, as well as a need for a massive dissemination of health and research-related information. Technical writers have volunteered time and expertise to fight COVID-19 by responding to the need for information. In an […]
TWi’s Zoom Quiz for Cork Simon and Pieta House
When we look back at these uncertain COVID-19 times, there are many things we will remember. The wearing of masks, the importance of R numbers, the meaning of exponential growth, and the benefits or otherwise of hydroxychloroquine have all become part of the national conversation. But another more benign feature of the lockdown has been […]
