Writing User Manuals: Five Top Tips

Writing user manuals is a common requirement of the technical writer’s role across many different industries. It’s also not uncommon for this task to fall to someone who is not a technical writer by trade — and in this case, writing user manuals can seem like a daunting task. We’ve drawn on our expertise in […]

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Broaden Your Audience With Improved Accessibility

According to the WHO, approximately 15% of the world’s aging population lives with some form of disability. Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. What can we as technical communicators do to ensure we are providing accessible help documentation and content for all our […]

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Using DITA Creatively to Develop Training Material

When we developed our Effective Writing Skills training course, we created the course materials using the Darwin Information Typing Architecture (DITA), to test its usefulness for small content production projects. DITA is an open XML standard for creating, organising, and publishing topic-based information. The content team who developed the course material acted as ‘customers’. They […]

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Creating Effective Work Instructions: Kyle Shropshire’s “The Error Free Workplace”

Kyle Shropshire’s The Error Free Workplace explores the significance of well-written instructions and highlights how well-written instructions can contribute to an error free workplace. If you want to reduce workplace errors, this book explains how technical writing can help you achieve your objective. Errors and Consequences To commence, the book outlines why some work instructions […]

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Innovating Technical Communication Education

A few years ago, TWi collaborated with Cork Institute of Technology (CIT) and other organisations to develop the syllabus for a new postgraduate technical communication program in Information Design and Development. This post tells the story of how it came about. Innovative Design The idea grew from a conversation between Patrice Fanning, founder of TWi, […]

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Information 4.0 – Making Content Intelligent

As the industrial revolution enters its fourth stage, technical communication is evolving in parallel. The challenge for technical communicators is to develop new methods of creating, managing, and storing content that are compatible with the latest delivery channels – to close the gap between the more traditional technical communication methods and the requirements that Industry […]

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